Workshop/Skill #1. Cross-Functional Teamwork

• Cross-Functional Teamwork
• Collaborative Leadership

Workshop/Skill #2. Integrating Business Processes

• TQM / Continuous Improvement
• Blowing-Out Bureaucracy

Workshop/Skill #3. Institutionalize Systems Thinking and Learning

• Systems Thinking and Learning
• The Learning Organization

Workshop/Skill #4. Valuing differences / Serving Others

• Personal Style Differences ( and their Impacts)
• Successful Internal Consulting
• Internal Customer Service

Workshop/Skill #5. Managing People Processes

• Strategic HR Management Practices

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Six Natural Leadership Competencies and 30 Skills

1. Enhancing Self-Mastery
2. Building Interpersonal Relationships
3. Facilitating Empowered Teams
4. Collaborating Across Functions (above)
5. Integrating Organizational Outcomes
6. Creating Strategic Positioning