To introduce participants to a common language, framework and skills for discussing negotiating structures, strategies and tactics –i.e., Principled-Centered Negotiations.

1. To review the basic facilitator skills and understanding of Group Dynamics, the basics of the Rollercoaster of Change™ steps and the sequence that underlies all negotiations and consensus building.
2. To conduct a self-assessment of the different approaches to each participant's “Social Communications Style” (Wilson Learning's) and its implications for each person's strengths and weaknesses in communications, consensus building and conflict management.
3. To understand and learn the skills and appropriateness of consensus decision making and consensus building vs. other decision styles (Which is appropriate and when?).
4. To clarify in negotiations, the roles of participants, the concepts of interestbased/ principle-centered vs. positional bargaining, the actual bargaining structure and strategies (with an emphasis on Win-Win bargaining and “Getting to Yes”), as well as knowing when not to negotiate.
5. To understand and conduct a self-assessment of the different approaches to conflict resolution resulting from the research-based, and highly popular “Kilmann-Thomas Conflict Instrument” and theory.
6. To also understand when it is appropriate to use each conflict management approach and how to flex your preferred communications style to respond appropriately for consensus building.
7. Through case studies, to integrate all the above concepts, instruments, theories and skills into a new way for employees and management to conduct their business in a more open consultative and effective fashion.

As a result of this workshop, you will be able to:

1. Conduct a skillful negotiations process to achieve your aims.
2. Resolve any conflict situation in which you find yourself.
3. Skillfully facilitate conflict resolution between any two individuals or groups.
4. Facilitate group consensus decision-making.
5. Teach effective communications’ style and group dynamics to others.

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How effective was this workshop in meeting its objectives?

• The practices/workshops were outstanding.
• It's real. Learn the process while you take part. We participated in the process to learn the process. Outstanding!
• Information presented in clear, simple manner with participation of those attending.
• Lots of new concepts and ideas that should increase success. Role-playing was very effective.
• The workshop followed a logical sequence that built support for the goals of the workshop from its outset. From a 'prisoner' at 8:30 on the first day, I went to being an 'eager participant' by the first coffee break. Snappy timetable, multiple activities. Everyone was involved.
• I did not volunteer for this but now realize that I should have. It was an excellent course and met its objective fully.
• Excellent course!
• Fast moving pace.
• In the last year I had identified this type of course as the one that I had wanted to take. It exceeded my expectations!
• Participation, action–not just telling.
• Good introduction to a complex subject. A lot of real life (work/home) applications.
• It changed my basic approach to negotiating.
• Super course–will be useful at work and home.
• This course should be mandatory for all government employees!!
• Good mix of theory/practice.

How effective were the facilitators?

• Good role models.
• Outstanding!
• Clear, good notes/materials.
• Both facilitators appeared well versed in the subject and offered many insights.
• Despite the presence of some problem characters, no one was able to monopolize the workshop.
• Excellent at putting people at ease.
• Excellent course.
• High energy moving the topics along and effectively.
• Good delivery, presentation of material encourages participation from all.
• Always prepared, supportive and humorous.
• Experienced not just academic.
• Humor, examples, informative.
• Great job. Thanks for what are sure to be useful life skills. Excellent ability to respond to questions and adapt general rules to specific examples.
• Excellent personality for the task and knowledge of the subject.
• Personable.
• Well presented. Lots of participation and listening.
• Enthusiastic. Structured material well.
• Able to provide many examples from real life. Humor used throughout. Goals for course defined with assistance of group and followed throughout the two days.
• Exceptionally well versed in the materials and made themselves easily understood.

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