Purposes

1. To learn “how to” facilitate The Systems Thinking Approach™ to Enterprise-Wide Change.
2. To practice the key Steps to Enterprise-Wide Change as they apply to your case.
3. To learn the key tools, tips and techniques to successfully install a Strategic Management System and its cycles across your organization.
4. To practice designing and tailoring the Enterprise-Wide Change process to meet client needs, wants, times and costs.
5. To discuss how to successfully facilitate difficult situations in using the Systems Thinking Approach™ to Enterprise-Wide Change.
   • Conflict among participants
   • Senior Executive dominance or lack of openness
   • Closure and consensus – “Actively Support”
   • Beginning/ending of each meeting – Parallel Involvement Process
6. To reinforce Strategic Thinking fits into an overall Enterprise-Wide Change System and to learn some keys to assisting an organization in installing this.
7. To receive feedback on your facilitation skills and level of mastery in Enterprise-Wide Change.

Benefits:

1. Increase your facilitation skills in Enterprise-Wide Change
2. Increase your level of Mastery in Enterprise-Wide Change
3. To learn how Systems Thinking guides an overall Enterprise-Wide Change process
4. To be more effective in consulting and Training on Enterprise-Wide Change with Senior Management
5. To be more effective in facilitating difficult situations and conflict in change interventions
6. To understand how to ensure successful implementation of Strategic and Business Planning

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Singapore–July 2005
How effective was the facilitator?

• Very detailed, realistic, excellently reiterates the point and is clear.
• Excellent, in two and a half days, I feel I have completed a degree in Systems Thinking.
• He makes it appear so simple and manageable.
• Very experienced.
• Great storytelling and useful references; worth a lifetime of training.

• “I have attended many change workshops, but without a doubt this is indeed the best one with many take aways that can be practically effectively applied.”

• Very dynamic, confident and well versed
• High energy
• Great stuff
• Very impressive
• Enthusiastic, knowledgeable, and clear.
• Enthusiastic good stories and phrases.
• Multiple presenters and case studies.
• Good information and stories/examples to back up.
• Excellent links, connections and clarifying of participant's input, as well as translation of strategic management language into lay context.
• Great stories, enthusiasm and energy.
• Good connections all through.
• Patience and pacing.
• Energy level and connected to participant comments.
• Passionate, absolute confidence, believable.
• High energy, real, and passion.

What do you like in the workshops that should be continued?

• Multiple presenters, case studies.
• Self case study, revisit of key points and end and beginning of each day.
• Case study was very helpful.
• Talking time to share comments from every group.
• Interaction and handouts.
• Order of content, multiple presenters, sharing of experiences and “AHA's”.
• Great examples and anecdotes to help make the models and concepts clear.
• Liked it all, liked having extra information to look at later.
• Lots of tools.
• Rotation of presenters kept it fun!
• Visuals are excellent, location good, review each morning and ending each day with tips or summaries was valuable.
• The passion of the Centre.

Does this Workshop fit a professional organizational need?

• Directly applicable and can be applied to any organization.

Additional Comments?

• Excellent models and research to guide Enterprise-Wide Change.
• Great job! Thank you!!
• It all fits, makes sense, clean and clear and is the best of the models. From practical experience and application this works!
• Excellent content and connections made among the pieces-stepped up the CSM content another notch.
• Great.
• Thanks for some great tools and tips!
• Any organization desiring and willing to commit to continuous improvement should be trained in applying this model.

Uganda - March 2004
General Comments

• I have really learned a lot, but more than that I am happy with what we have learned together as a team.
• The practical examples and immediate application to Uganda Telecom were extremely useful.
• The facilitators were very very knowledgeable and excellent presenters. Effective illustrations and materials were used.
• The relevance of the course regarding UTL really touched me especially excited me about the future of UTL.
• Very exciting!
• Thanks for a job well done! We need more of these.
• It gave me a new system of implementing change effectively.
• Very good and humorous.
• 100% organized and displayed, without a doubt, confidence and experience.
• I walked away with tools I can use on my job and in my personal life both.
• They took us through the Rollercoaster of Change. It changed everybody's present mindset…
• Illustrations given by the facilitators were real in the lifeline of any company.
• The workshop has been very helpful to me as an individual.
• I feel the impacts of the objectives instantly even on the first day back on the job.
• A very practical, effective and timely intervention, thank you!

San Diego, CA - November 2003
How effective was this seminar in meeting its objectives?

• Very insightful and inspiring. Thanks.
• Examples were relevant to any organization.
• Strong learning process. Kept the main thing as the main thing.
• Comprehensive workshop. Good coverage, wish everyone on my team had the same point of reference.
• Asked what was required from participants to ensure topics were met.
• Practical, hands-on experience, timely topic.
• Good mix of activities, information, and group work. Very useful at this time in my career.
• The framework, concepts and tools make sense and have practical use.
• Provided different perspectives and linking them.
• Good information. An open and participative process.
• Practical application - concrete examples. Learned a lot and a lot was confirmed.
• Good material - well researched.
• Some very useful practical tools and approaches.
• The varieties of theories/frameworks presented allow the participant to feel they have options.
• The generating of tips list and tips to get process unstuck was helpful.
• Very good reference binder for future reference.
• I will be able to go back to the office and have a direction. Excellent session.
• Really enjoyed the course. Liked tips, tools and techniques, feedback repetition system.

How effective was the facilitator?

• Excellent facilitator, kept flow of presentation interesting, flexible, used comments to great advantage.
• Did his usual first-class job. Provides a high-quality opportunity to learn.
• Excellent session. Knows his material well and presents it very well.
• Used material in a practical way. Lots of examples, exercises helpful.
• Well organized yet flexible enough to incorporate his and others experiences into course work.
• Good at Show/Tell/Do plus practical experience/relating to our situation.
• Very experienced, consistent in message.
• Keep things moving, dealt with potential “stalls”. Excellent communicator and listened.
• Knowledgeable, informative, involved all participants.
• Well informed.
• Clear, confident, knowledgeable and skilled.
• Good pacing, good skills with group.
• Content expert. Excellent facilitator. Good presentation style.
• Open. Listened well. Everyone treated as an equal and as having important input and opinions.
• Outstanding grasp of his material. Very well prepared.
• Very experienced. Doesn't try to know all the answers. Not judgmental.
• Instructor very comfortable with and knowledgeable about the government environment.

General comments

• Great job!
• It was indeed a pleasure of my lifetime to connect with you
• Enjoyed the learning experience.
• Content is excellent.
• Great job, I look forward to attending the strategic development workshop.
• Excellent as always.
• My learning and development has been further enhanced. A rich experience once again.
• Great group of people. Very knowledgeable!

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